Nationwide Delivery Service
At Polycarbonate Xpress, we prioritise speedy and reliable delivery, ensuring your order reaches you swiftly and in pristine condition. Our delivery charges are streamlined to align with the largest product length in your basket.
Dedicated Vehicle: 3-7 Working Days
While we strive to expedite your delivery, we cannot guarantee a specific delivery day. However, you'll receive a confirmation of dispatch when your order is on its way. We will email or text you with your scheduled dispatch date. Please refrain from contacting us before receiving this email. Note that our drivers deliver between 7am and 7pm. If our driver encounters difficulties during delivery, we will notify you in advance. Please keep your phone handy in case the driver needs to contact you directly.
Post Code Exclusions
We only deliver to the UK mainland. We do not deliver to Ireland, any offshore Isles, or JE and GY postcodes. Some postcodes may have longer lead times. Customers should contact our office before ordering online to ensure delivery can be made to their address. Affected postcodes: TR, SA, LD, SY, PA, PH, IV, KW.
How Quickly Will I Get My Delivery?
We aim to dispatch your goods as quickly as possible, typically within 3-7 working days of placing your order. This standard option applies to all orders, regardless of quantity or size.
Special Instructions
If you need to provide additional information for delivery, please email us immediately at sales@polycarbonatexpress.co.uk to ensure it reaches our transport team.
Delivery Dates
All delivery dates are subject to stock availability and are estimations, not guarantees. We cannot promise specific delivery days or time slots. If your order is late, we accept no responsibility for any incurred fees, including labour costs or other legally binding arrangements with third parties. We strongly advise not scheduling builders or labourers until you have received and inspected your order.
Receiving Your Delivery
Couriers may require a signature upon delivery and may not leave goods in a safe location unless specifically requested by you. If you liaise directly with couriers beyond our awareness, we are not liable for delays or lost shipments. If delivery is attempted and contact with you cannot be made, your order will return to our warehouse, and re-delivery will occur on the next available run. Please keep your phone accessible to allow the driver to contact you directly. Any damages or discrepancies must be reported within 72 hours of delivery, with photographic evidence provided. We will then arrange for a replacement to be dispatched.
Working Days
Our office is closed on weekends, so any orders placed during that time will be processed on the next working day (usually Monday, unless it's a Bank Holiday). The day of order placement does not count as the first working day; the following day begins the delivery window. All lead times are estimated and not guaranteed, though we aim to deliver as quickly as possible.
F.A.Q Regarding Delivery
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Can I Arrange In-Person Pickup?
Yes, you can collect your order from our location in Leicestershire (LE67 4JP) within 3 working days.
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Which Courier Services Do You Use?
We use a range of courier services depending on the size of your package to provide a comprehensive UK delivery solution.
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How Can I Monitor the Progress of My Order?
You will receive an email and text notification upon dispatch of your order, updating you on its progress.
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What Happens If My Panels Are Damaged During Delivery?
We take great care in packaging to ensure your items arrive undamaged. In the rare event of damage, please notify us immediately so we can arrange a replacement. Please do not use the damaged sheets, as we may need to collect them.